How do I log in?
Once you receive the welcome email with the initial credentials, there are two scenarios:
- Copy and paste the username and password for the first login. Please make sure to copy and paste without any additional spaces
- Type the username and password for the first login.
The login keeps loading when I try to access it. What should I do?
Close all open browsers and open the Chrome browser. Use only the short URL to log.
Note that the URL of the previous session expired when you logged out.
Note that the URL of the previous session expired when you logged out.
I cannot authorize surrender, request an amendment, and endorse the eBL. What should I do?
Check that you are a title holder. You must be indicated on the eBL issuance info as the shipper or the consignee.
Note that sending the possession to a different BU that is not the title holder will not allow for to surrender of the eBL, or request an amendment.
Note that sending the possession to a different BU that is not the title holder will not allow for to surrender of the eBL, or request an amendment.
Who is paying for the eBL?
Only one party (shipper/consignee) pays for the eBL by selecting the WaveBL Fee button.
Make sure that the eBL is paid before surrendering it to the carrier.
How do I leave an instruction for the carrier?
To add instructions for the carrier (such as shipping instructions, request amendment, or surrender), you should communicate directly with the carrier, using regular channels. It is not possible to leave the carrier’s instructions using the WaveBL platform. That’s why the “NOTE” field is invalid for this purpose.